Your Privacy Questions Answered
We collect your full name, email, phone number, date of birth, and payment method (DANA, OVO, GoPay or QRIS account details). This is required to verify your identity, prevent fraud and process your deposits and withdrawals securely.
Yes. Open a data access request through Live Chat, email our privacy team or use the request form in your Account Settings. We will compile and send you a full copy of your personal data within 14 business days.
We retain your account history and transaction records for 3 years after your last login, or until local law no longer requires us to keep them. Personal identifiers like your name and email are deleted within 30 days of account closure.
We may send you account-related and promotional emails with your consent. You can unsubscribe from marketing emails at any time via the link in the email footer. We never sell your contact information to external marketers.
All payment transactions are encrypted with SSL technology and processed through PCI-compliant payment gateways. We do not store your full payment credentials; we only hold a secure token to process future transactions.
If we detect a breach affecting your personal or payment data, we will notify you by email within 48 hours and outline the steps we have taken to secure your account. We also maintain a breach log for regulatory compliance.
Yes, you can request permanent account deletion through Settings or by contacting our support team. Regulatory data (such as transaction records) will be retained for the period required by local law, but your personal identifiers will be deleted within 30 days.
